The Journey to High Reliability, Miriam Dowling-Schmitt, RN, Director of Quality, Risk & Patient Safety

August 30, 2021
2 min read

Large and small healthcare organizations struggle with patient satisfaction, burnout, and improving outcomes for patients. These issues can be addressed simultaneously by adopting the principles of the Institute for Health Improvement’s Quadruple Aim and developing a plan to achieve the traits of a High Reliability Organization (HRO), which is an organization that has fewer than its fair share of mistakes despite being in a high-risk industry.

 During this webinar, attendees will learn:

  • How the IHI’s Quadruple Aim model can simultaneously help achieve higher quality, improve patient experience, and emphasize provider work-life balance.
  • Real-world success stories of organizations that have adopted the five traits of an HRO.
  • Action plans for implementing key principles within your organization.
  • Tools for assessing where your organization falls on the Safe & Reliable Culture Maturity Model

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