The Journey to High Reliability, Miriam Dowling-Schmitt, RN, Director of Quality, Risk & Patient Safety

Large and small healthcare organizations struggle with patient satisfaction, burnout, and improving outcomes for patients. These issues can be addressed simultaneously by adopting the principles of the Institute for Health Improvement’s Quadruple Aim and developing a plan to achieve the traits of a High Reliability Organization (HRO), which is an organization that has fewer than its fair share of mistakes despite being in a high-risk industry.

 During this webinar, attendees will learn:

  • How the IHI’s Quadruple Aim model can simultaneously help achieve higher quality, improve patient experience, and emphasize provider work-life balance.
  • Real-world success stories of organizations that have adopted the five traits of an HRO.
  • Action plans for implementing key principles within your organization.
  • Tools for assessing where your organization falls on the Safe & Reliable Culture Maturity Model

Pivot Without Mercy, John Houser, MBA, PMP, PMI-ACP, LSSBB, CSCP, BSP, SAFe®5 SPC

You know how the old saying goes about “best laid plans,” but as an organization, how do you most effectively reshuffle priorities to ensure that critical objectives are being met during times of change? John Houser, MBA, can help with that.

During this webinar, attendees will learn: 

  • How to “pivot without mercy” and quickly respond to changing organizational needs.
  • Processes to determine which organizational objectives provide the highest value and adjust priorities accordingly.
  • Specific strategies your organization can use to ensure the consistent delivery of value with your key projects.
  • Tools for assessing the effectiveness of your project management strategy.

Leading Through Change, Julie Wheeler, SPHR, SHRM-SCP

The pandemic will be over someday, but change is here to stay. Our first job as leaders is to understand that we’re not just trying to “get through” the pandemic, but to learn how to respond and adapt effectively to changes that arise. The same skills are needed whether we are responding to a crisis or managing a change that is happening by choice. During this webinar, attendees will learn: 

  • Why 50-70% of organizational change management efforts fail.
  • The psychology of change, including the predictable and sequential stages that people experience when confronted with it.
  • Evidence-based approaches for successfully managing the “people side” of organizational change.
  • Best-practice communication strategies for engaging employees and key stakeholders during the change process.

Ask the Experts: Leadership through COVID-19, Herbert Cushing, MD & Leslie Weeks

Join us for an informative town hall session that addresses challenges healthcare leaders are facing during the pandemic. This session will cover timely topics such as:

  • COVID-19 by the numbers: where we are now and what to expect in the coming months
  • Treatments and vaccines
  • Best practices for providing care safely
  • Effectively communicating with patients during the pandemic
  • Open Q & A session

Payor Contracting: Avoiding Common Pitfalls, Amy Johnson

Payor contract review is more important than ever in a COVID-19 world of reduced patient activity. Creating the best strategy to maximize your reimbursement and payor relationships is critical to protecting or increasing your revenue. During this webinar, attendees will learn: 

  • Key benefits of an effective contract review
  • Four basic steps to improved contract language and reimbursement
  • Common pitfalls in payor contract negotiation
  • Understand core elements and terminology in payor contracts
  • Determine what you can and can’t negotiate
  • What is involved with a rate review