Our People

David has more than 25 years of healthcare leadership experience with a focus on physician practice management, healthcare economics, health policy, strategic planning, and healthcare informatics.

In 2019, Beth Austin co-led the development of Spectrum Management Services Company, creating its formative plan and strategy, overseeing the operational development, and leading communication efforts. Upon the creation of SMSC in July 2019, Beth assumed the role of vice president, operations and currently spearheads SMSC’s growth and continued success.

Norm has an extensive background in leadership and healthcare finance and provides project-based senior executive consulting services to SMSC clients.

Leslie has worked in healthcare for more than 30 years in both clinical and management roles. She is equally skilled in leading both strategic development and operational management for a variety of clinical specialties.

Julie is a personable, analytic, and influential human resources leader with a wide breadth of expertise including HR strategy, talent acquisition and development, change management, compensation and benefits, and compliance. She takes an innovative and forward-thinking approach to tackling client challenges.

Gail brings more than two decades of diverse experience to client engagements, with particular expertise in employee relations, conflict resolution, performance improvement, and coaching.

Lucy Bauer, CRNA, is an experienced practice leader who combines her clinical and operational expertise to help physician practices, hospital departments, and ambulatory surgical centers improve performance and achieve their objectives.

Anne utilizes a collaborative approach with clients and has successfully recruited physicians across a wide range of specialties.

Amy has more than 15 years of experience performing complex financial analyses for physician practices, ambulatory surgery centers, and medical malpractice captives.

Katie is a multifaceted communications professional with a talent for creating successful communications strategies and creating effective, scalable marketing programs. She is particularly skilled in utilizing digital media to generate leads and drive volume.

Leslie has over 25 years of experience across multiple specialties in healthcare, with a track record for analyzing payor reimbursements to identify trends and areas of opportunity leading to maximized revenue.

Charles serves as a valuable resource, providing a proactive approach, strategic direction, and operational support, as our practice director for Quality Improvement, Risk Management and Patient Safety activities.

Michelle blends her diverse clinical and business experience to help clients achieve the best outcome.

Lucy Bauer, CRNA, is an experienced practice leader who combines her clinical and operational expertise to help physician practices, hospital departments, and ambulatory surgical centers improve performance and achieve their objectives.

Patty Frechette is a senior healthcare finance leader with more than 34 years of experience in revenue cycle management, driving process improvements and increased revenue by digging into the details to uncover unique solutions.

John is a tested leader and manager of change with 15+ years of multinational experience. His key portfolio management experience and certifications include Agile and Lean Six Sigma.

Over the last two decades, Amy has developed a wealth of experience in negotiating contracts with varying reimbursement methodologies with every type of healthcare organization, including large ACOs, IPAs, and independent practices.

Stephen is a senior project manager with more than 15 years of IT experience ranging from software development to implementation. As director of IT for Spectrum, Stephen oversees the daily operations of his department as well as providing expertise to an array of SMSC clients.

Roseann is a Certified Provider Credentialing Specialist (CPCS) and Certified Professional Medical Services Management (CPMSM) with more than a decade of experience in credentialing, payor enrollment, and medical staff services.

Heather is an accomplished leader with a comprehensive marketing management background encompassing the areas of marketing, business development, market research, strategic planning, and project management.

Keary is a seasoned practice director with extensive experience in operations, finance, and practice leadership

Laurie is an accomplished leader with over 18 years of experience in benefits and compensation in the healthcare industry. Her areas of specialization and oversight include compensation benchmarking, benefit program design, retirement plan administration, HR compliance, and HR information systems.

Jeff Wigton is an experienced leader who has provides a wide variety of support to medical practices, including data analysis, electronic health record implementation, and project support.