Our People
If you ask us what makes SMSC special, the answer is easy – our people.
What Makes Us Special
Our team has diverse credentials, including physicians, former clinicians, MBAs, financial experts, award-winning communicators, and a wide range of experts with the highest levels of professional certification in their respective disciplines.
Although our team has varied backgrounds, we all possess two common characteristics: a passion for our work and an unwavering dedication to producing the highest quality deliverables. When you succeed, so do we.

Executive Team
David has more than 25 years of healthcare leadership experience with a focus on physician practice management, healthcare economics, health policy, strategic planning, and healthcare informatics.
In 2019, Beth Austin co-led the development of Spectrum Management Services Company, creating its formative plan and strategy, overseeing the operational development, and leading communication efforts. Upon the creation of SMSC in July 2019, Beth assumed the role of vice president, operations and currently spearheads SMSC’s growth and continued success.
Norm has an extensive background in leadership and healthcare finance and provides project-based senior executive consulting services to SMSC clients.
Julie is a personable, analytic, and influential human resources leader with a wide breadth of expertise including HR strategy, talent acquisition and development, change management, compensation and benefits, and compliance. She takes an innovative and forward-thinking approach to tackling client challenges.
Spectrum Management Services Company Board of Managers
- Norman Belair
- Nancy Boulanger, MD
- Chris Claudio
- Andrew Landes, MD
- David Landry
- Paul Lennon, MD
- Thomas Schovee
Key Personnel
Katie is a multifaceted communications professional with a talent for creating successful communications strategies and creating effective, scalable marketing programs. She is particularly skilled in utilizing digital media to generate leads and drive volume.
Lucy Bauer, CRNA, is an experienced practice leader who combines her clinical and operational expertise to help physician practices, hospital departments, and ambulatory surgical centers improve performance and achieve their objectives.
Stephen is a senior project manager with more than 15 years of IT experience ranging from software development to implementation. As director of IT for Spectrum, Stephen oversees the daily operations of his department as well as providing expertise to an array of SMSC clients.
Roseann is a Certified Provider Credentialing Specialist (CPCS) and Certified Professional Medical Services Management (CPMSM) with more than a decade of experience in credentialing, payor enrollment, and medical staff services.
Heather is an accomplished leader with a comprehensive marketing management background encompassing the areas of marketing, business development, market research, strategic planning, and project management.
Jeff Wigton is an experienced leader who has provides a wide variety of support to medical practices, including data analysis, electronic health record implementation, and project support.