Our People

If you ask us what makes SMSC special, the answer is easy – our people.

What Makes Us Special

Our team has diverse credentials, including physicians, former clinicians, MBAs, financial experts, award-winning communicators, and a wide range of experts with the highest levels of professional certification in their respective disciplines.
 
Although our team has varied backgrounds, we all possess two common characteristics: a passion for our work and an unwavering dedication to producing the highest quality deliverables. When you succeed, so do we.

Yellow Banner in Desktop - We Are Here For You

Executive Team

David has more than 25 years of healthcare leadership experience with a focus on physician practice management, healthcare economics, health policy, strategic planning, and healthcare informatics.

In 2019, Beth Austin co-led the development of Spectrum Management Services Company, creating its formative plan and strategy, overseeing the operational development, and leading communication efforts. Upon the creation of SMSC in July 2019, Beth assumed the role of vice president, operations and currently spearheads SMSC’s growth and continued success.

John stands as a seasoned professional, with over 25 years in healthcare financial management, particularly renowned for his leadership roles as the CFO for large physician medical groups. His extensive expertise includes driving financial success for prominent healthcare institutions, implementing strategic financial initiatives, and providing invaluable insights into healthcare finance.

Leslie Weeks
Leslie Weeks
Vice President, Physician Practices

Leslie has worked in healthcare for more than 30 years in both clinical and management roles. She is equally skilled in leading both strategic development and operational management for a variety of clinical specialties.

Julie is a personable, analytic, and influential human resources leader with a wide breadth of expertise including HR strategy, talent acquisition and development, change management, compensation and benefits, and compliance. She takes an innovative and forward-thinking approach to tackling client challenges.

Spectrum Management Services Company Board of Managers

  • Bilal Ahmad, MD
  • Nancy Boulanger, MD
  • Chris Claudio
  • John Dion
  • David Landry
  • Michael Quinn, MD
  • Thomas Schovee

Key Personnel

Gail Allen
Gail Allen
Senior Manager, Human Resources

Gail brings more than two decades of diverse experience to client engagements, with particular expertise in employee relations, conflict resolution, performance improvement, and coaching.

Lucy Bauer, CRNA, is an experienced practice leader who combines her clinical and operational expertise to help physician practices, hospital departments, and ambulatory surgical centers improve performance and achieve their objectives.

Norm has an extensive background in leadership and healthcare finance and provides project-based senior executive consulting services to SMSC clients.

Anne Bergeron
Anne Bergeron
Senior Talent Acquisition Manager

Anne utilizes a collaborative approach with clients and has successfully recruited physicians across a wide range of specialties.

Amy Bibeau
Amy Bibeau
Manager, Budget and Analytics

Amy has more than 15 years of experience performing complex financial analyses for physician practices, ambulatory surgery centers, and medical malpractice captives.

Katie Brunelle
Katie Brunelle
Specialist, Business Development & Communications
LinkedIn

Katie is a multifaceted communications professional with a talent for creating successful communications strategies and creating effective, scalable marketing programs. She is particularly skilled in utilizing digital media to generate leads and drive volume.

Leslie Buck
Leslie Buck
Manager, Patient Revenue

Leslie has over 25 years of experience across multiple specialties in healthcare, with a track record for analyzing payor reimbursements to identify trends and areas of opportunity leading to maximized revenue.

Charles Conklin
Charles Conklin
Director, Quality, Risk & Patient Safety

Charles serves as a valuable resource, providing a proactive approach, strategic direction, and operational support, as our practice director for Quality Improvement, Risk Management and Patient Safety activities.

Michelle Day
Michelle Day
Manager, Revenue Integrity

Michelle blends her diverse clinical and business experience to help clients achieve the best outcome.

Kara has more than 29 years of leadership experience in the healthcare industry over a wide range of specialties. She applies this diverse experience as a practice director where she oversees operations with an emphasis on continuous improvement, team unity, and systemic approaches to enhancing quality of care and outcomes.

Patty Frechette is a senior healthcare finance leader with more than 34 years of experience in revenue cycle management, driving process improvements and increased revenue by digging into the details to uncover unique solutions.

John is a tested leader and manager of change with 15+ years of multinational experience. His key portfolio management experience and certifications include Agile and Lean Six Sigma.

Amy Johnson
Amy Johnson
Director, Payor Contracting

Over the last two decades, Amy has developed a wealth of experience in negotiating contracts with varying reimbursement methodologies with every type of healthcare organization, including large ACOs, IPAs, and independent practices.

Aileen Kiwior
Aileen Kiwior
PHR, SHRM-CP, Senior Talent Acquisition Partner

Aileen brings over 30 years of diverse experience to her role as senior talent acquisition partner. She is instrumental in the scope of physician recruitment services, handling benefit administration, employee relations, and performance management.

Stephen is a senior project manager with more than 15 years of IT experience ranging from software development to implementation. As director of IT for Spectrum, Stephen oversees the daily operations of his department as well as providing expertise to an array of SMSC clients.

Roseann Napoleone
Roseann Napoleone
CPCS, CPMSM, CPLS – Senior Manager, Credentialing & Payor Enrollment

Roseann is a Certified Provider Credentialing Specialist (CPCS), Certified Professional Medical Services Management (CPMSM), and Certified Physician Licensing Specialist (CPLS) with more than a decade of experience in credentialing, payor enrollment, and medical staff services.

With over 30 years of experience, Tom Polko is a highly accomplished senior executive, renowned for his exceptional leadership in driving growth and transformative change in healthcare organizations.

Heather is an accomplished leader with a comprehensive marketing management background encompassing the areas of marketing, business development, market research, strategic planning, and project management.

Keary is a seasoned practice director with extensive experience in operations, finance, and practice leadership

Laurie Skalski
Laurie Skalski
Senior Manager, Compensation & Benefits

Laurie is an accomplished leader with over 18 years of experience in benefits and compensation in the healthcare industry. Her areas of specialization and oversight include compensation benchmarking, benefit program design, retirement plan administration, HR compliance, and HR information systems.

With over two decades of dedicated service in the field of radiology, John Stansbury is an experienced healthcare leader with a comprehensive background spanning both hospital and physician practice settings. He delivers impactful results in diverse healthcare environments using a collaborative leadership style that has yielded impressive outcomes, including six and seven-figure savings, innovative solutions, substantial capacity increases, and the successful implementation and upgrades of various systems.

Robin Warren
Robin Warren
Director, Software Engineering
LinkedIn

Robin Warren has over 25 years of experience in the ever-evolving industry of healthcare technology. He currently serves as the Director of Software Engineering at Spectrum, showcasing his expertise in designing, implementing, and integrating health systems using cutting-edge technologies like Visual Studio and CorePoint, all within the complex framework of healthcare standards including HL7 and DICOM.

Jeff Wigton is an experienced leader who has provides a wide variety of support to medical practices, including data analysis, electronic health record implementation, and project support.

Get in Touch with Our Team