Our People
If you ask us what makes SMSC special, the answer is easy – our people.
What Makes Us Special
Our team has diverse credentials, including physicians, former clinicians, MBAs, financial experts, award-winning communicators, and a wide range of experts with the highest levels of professional certification in their respective disciplines.
Although our team has varied backgrounds, we all possess two common characteristics: a passion for our work and an unwavering dedication to producing the highest quality deliverables. When you succeed, so do we.
Executive Team
David has more than 25 years of healthcare leadership experience with a focus on physician practice management, healthcare economics, health policy, strategic planning, and healthcare informatics.
In 2019, Beth Austin co-led the development of Spectrum Management Services Company, creating its formative plan and strategy, overseeing the operational development, and leading communication efforts. Upon the creation of SMSC in July 2019, Beth assumed the role of vice president, operations and currently spearheads SMSC’s growth and continued success.
Norm has an extensive background in leadership and healthcare finance and provides project-based senior executive consulting services to SMSC clients.
John stands as a seasoned professional, with over 25 years in healthcare financial management, particularly renowned for his leadership roles as the CFO for large physician medical groups. His extensive expertise includes driving financial success for prominent healthcare institutions, implementing strategic financial initiatives, and providing invaluable insights into healthcare finance.
Julie is a personable, analytic, and influential human resources leader with a wide breadth of expertise including HR strategy, talent acquisition and development, change management, compensation and benefits, and compliance. She takes an innovative and forward-thinking approach to tackling client challenges.
Spectrum Management Services Company Board of Managers
- Bilal Ahmad, MD
- Nancy Boulanger, MD
- Chris Claudio
- John Dion
- David Landry
- Michael Quinn, MD
- Thomas Schovee
Key Personnel
Erica Biordi is an experienced practice director whose strengths lie her ability to collaborate with multi-disciplinary partners for the development and implementation of process improvement and quality enhancement workflows.
Katie is a multifaceted communications professional with a talent for creating successful communications strategies and creating effective, scalable marketing programs. She is particularly skilled in utilizing digital media to generate leads and drive volume.
Kara has more than 29 years of leadership experience in the healthcare industry over a wide range of specialties. She applies this diverse experience as a practice director where she oversees operations with an emphasis on continuous improvement, team unity, and systemic approaches to enhancing quality of care and outcomes.
Stephen is a senior project manager with more than 15 years of IT experience ranging from software development to implementation. As director of IT for Spectrum, Stephen oversees the daily operations of his department as well as providing expertise to an array of SMSC clients.
Roseann is a Certified Provider Credentialing Specialist (CPCS), Certified Professional Medical Services Management (CPMSM), and Certified Physician Licensing Specialist (CPLS) with more than a decade of experience in credentialing, payor enrollment, and medical staff services.
Heather is an accomplished leader with a comprehensive marketing management background encompassing the areas of marketing, business development, market research, strategic planning, and project management.
With over two decades of dedicated service in the field of radiology, John Stansbury is an experienced healthcare leader with a comprehensive background spanning both hospital and physician practice settings. He delivers impactful results in diverse healthcare environments using a collaborative leadership style that has yielded impressive outcomes, including six and seven-figure savings, innovative solutions, substantial capacity increases, and the successful implementation and upgrades of various systems.
Robin Warren has over 25 years of experience in the ever-evolving industry of healthcare technology. He currently serves as the Director of Software Engineering at Spectrum, showcasing his expertise in designing, implementing, and integrating health systems using cutting-edge technologies like Visual Studio and CorePoint, all within the complex framework of healthcare standards including HL7 and DICOM.
Jeff Wigton is an experienced leader who has provides a wide variety of support to medical practices, including data analysis, electronic health record implementation, and project support.