Our People

If you ask us what makes SMSC special, the answer is easy – our people.

What Makes Us Special

Our team has diverse credentials, including physicians, former clinicians, MBAs, financial experts, award-winning communicators, and a wide range of experts with the highest levels of professional certification in their respective disciplines.
Although our team has varied backgrounds, we all possess two common characteristics: a passion for our work and an unwavering dedication to producing the highest quality deliverables. When you succeed, so do we.

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Executive Team

David has more than 25 years of healthcare leadership experience with a focus on physician practice management, healthcare economics, health policy, strategic planning, and healthcare informatics.

In 2019, Beth Austin co-led the development of Spectrum Management Services Company, creating its formative plan and strategy, overseeing the operational development, and leading communication efforts. Upon the creation of SMSC in July 2019, Beth assumed the role of vice president, operations and currently spearheads SMSC’s growth and continued success.

Norm has an extensive background in leadership and healthcare finance and provides project-based senior executive consulting services to SMSC clients.

Leslie Weeks
Leslie Weeks
Vice President, Physician Practices

Leslie has worked in healthcare for more than 30 years in both clinical and management roles. She is equally skilled in leading both strategic development and operational management for a variety of clinical specialties.

Julie is a personable, analytic, and influential human resources leader with a wide breadth of expertise including HR strategy, talent acquisition and development, change management, compensation and benefits, and compliance. She takes an innovative and forward-thinking approach to tackling client challenges.

Spectrum Management Services Company Board of Managers

  • Norman Belair
  • Nancy Boulanger, MD
  • Andrew Landes, MD
  • David Landry
  • Paul Lennon, MD
  • Thomas Schovee

Key Personnel

Gail Allen
Gail Allen
Senior Manager, Human Resources

Gail brings more than two decades of diverse experience to client engagements, with particular expertise in employee relations, conflict resolution, performance improvement, and coaching.

Lucy Bauer, CRNA, is an experienced practice leader who combines her clinical and operational expertise to help physician practices, hospital departments, and ambulatory surgical centers improve performance and achieve their objectives.

Anne Bergeron
Anne Bergeron
Manager, Recruitment Services

Anne utilizes a collaborative approach with clients and has successfully recruited physicians across a wide range of specialties.

Amy Bibeau
Amy Bibeau
Budget and Analytics Manager

Amy has more than 15 years of experience performing complex financial analyses for physician practices, ambulatory surgery centers, and medical malpractice captives.

Charles Conklin
Charles Conklin
Director, Quality, Risk & Patient Safety

Charles serves as a valuable resource, providing a proactive approach, strategic direction, and operational support, as our practice director for Quality Improvement, Risk Management and Patient Safety activities.

Michelle Day
Michelle Day
Manager, Revenue Integrity

Michelle blends her diverse clinical and business experience to help clients achieve the best outcome.

John is a tested leader and manager of change with 15+ years of multinational experience. His key portfolio management experience and certifications include Agile and Lean Six Sigma.

Amy Johnson
Amy Johnson
Director, Payor Contracting

Over the last two decades, Amy has developed a wealth of experience in negotiating contracts with varying reimbursement methodologies with every type of healthcare organization, including large ACOs, IPAs, and independent practices.

Roseann Napoleone
Roseann Napoleone
CPCS, CPMSM – Manager, Credentialing & Payor Enrollment

Roseann is a Certified Provider Credentialing Specialist (CPCS) and Certified Professional Medical Services Management (CPMSM) with more than a decade of experience in credentialing, payor enrollment, and medical staff services.

Heather is an accomplished leader with a comprehensive marketing management background encompassing the areas of marketing, business development, market research, strategic planning, and project management.

Keary is a seasoned practice director with extensive experience in operations, finance, and practice leadership

Laurie Skalski
Laurie Skalski
Senior Manager, Compensation & Benefits

Laurie is an accomplished leader with over 18 years of experience in benefits and compensation in the healthcare industry. Her areas of specialization and oversight include compensation benchmarking, benefit program design, retirement plan administration, HR compliance, and HR information systems.

Jeff Wigton is an experienced leader who has provides a wide variety of support to medical practices, including data analysis, electronic health record implementation, and project support.

Get in Touch with Our Team