Our subject matter experts frequently publish, present, and produce content to discuss the latest industry trends and share expertise. We hope you find these resources helpful.

Practice Management Resources

April 3, 2024

Does Your Practice Need a Strategic Checkup?

David Landry, CEO of Spectrum Management Services Company, has 30 years of experience in physician practice management, healthcare economics health policy, strategic planning, governance, managed care contracting, revenue cycle management, and healthcare informatics. He knows the importance of staying on top of national trends that impact our clinical organizations. The CEO of your practice provides leadership for all aspects of operating the company, maintaining an emphasis on growth, and reaching your long-term goals, as well as profit and ROI. This is the reason your company should be led by a strategic visionary; someone who keeps the mission and vision of the company in the forefront of the growth strategy. Here’s what to look for in a leader who is a strategic visionary.


Presented by David Landry, CEO.


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April 2, 2024

Supporting Leadership by Outsourcing Practice Management

Practice leaders are often juggling multiple roles and offers a solution in outsourcing. Often these individuals are capable of many roles, but in all honesty, they’re not an expert in these roles. As the saying goes, when we try to be the Jack of all trades, we end up being the master of none. Without the experts filling the positions of your practice, you and your practice may become stretched so thin you can’t withhold the pressure that comes with managing a healthcare practice. SMSC provides a comprehensive suite of practice management services that helps build and sustain successful, thriving clinical organizations, including executive leadership. Here are some specific ways that SMSC has helped our clients improve their business operations and ultimately increase their revenue.


Presented by Beth Austin, vice president, operations.


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October 26, 2023

6 Reasons Your Practice Should Outsource Credentialing to SMSC

A significant role of medical staff service professionals is conducting provider credentialing. Provider credentialing is a complex process of evaluating and verifying the qualifications, credentials, and competency of healthcare providers, such as but not limited to physicians, nurse practitioners, and physician assistants. Spectrum Management Services Company has an experienced credentialing and payor enrollment team that partners with your practice so that you can focus on your core business: providing excellent patient care. Here are 6 reasons your practice should outsource credentialing to SMSC.


Presented by Roseann Napoleone, senior manager of credentialing & payor enrollment.


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October 25, 2023

Improving Your Practice’s Financial Health

In the healthcare industry, we understand the comprehensive approach that a person should be taking for their own health. SMSC takes just as thorough of an approach with your organization’s financial health. Our multifaceted team offers a range of services that includes executive-level strategy, comprehensive analyses, billing and coding services, day-to-day operations, bookkeeping support, and everything in between.

Here are 4 areas our revenue cycle team can help improve your practice’s financial health.


Presented by Patty Frechette, director of revenue cycle.


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October 24, 2023

Physician Recruitment in a Competitive Environment

Today’s physician recruitment market is extremely competitive, requiring healthcare organizations like yours to consider new strategies that will attract leading physicians to your practice. The Recruitment team at SMSC is here to partner with you to help build a robust process that delivers end-to-end physician recruitment services. We work with multiple healthcare organizations across a variety of specialties.

Here are some elements of our approach to physician recruitment in a competitive environment.


Presented by Anne Bergeron, talent acquisition manager .


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Past Webinars

May 17, 2022

Your Practice is Under Attack! Tips to Address Cyber Risk

In this session, a seasoned leader in practice IT operations will share the latest information on the various types of cyber risk that practices face, how to ensure that your cyber policies are adequate, and how to provide visibility at the board level. You will gain an understanding of the various areas of exposure that your practice may have and how to develop a plan to remediate them. Drawing from his extended career in practice IT operations, Luis Rengifo, Spectrum’s chief information officer, will share his perspectives and provide you with practical advice to manage this growing threat.


In this webinar, attendees will learn to:

    • Identify areas of exposure at your practice
    • Develop a plan to remediate these exposures
    • Educate board and other practice leaders about best-practice strategies


Presented by Luis Rengifo, chief information officer.

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March 9, 2022

Organizational Strategies to Address Physician Wellness and Burnout

Today more than ever, physicians share in the widespread burnout phenomenon affecting American medicine. Burnout has the potential to impact physicians in their personal and professional lives, with adverse effects on the quality of their clinical work, career satisfaction, peer relationships, and overall engagement with patients.

In this webinar, attendees will learn:

    • The importance of physician wellbeing
    • Organizational strategies for addressing burnout
    • How to empower physicians to address wellbeing from a systems perspective
    • Lessons from a private multispecialty physician group
    • The COVID effect


Presented by Herbert Cushing, MD, chief medical officer and Julie Wheeler, SPHR, SHRM-SCP, chief human resources officer.

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February 3, 2022

Unpacking the No Surprises Billing Act – Impacts to the Independent Practice

The No Surprises Billing Act went into effect on January 1, 2022. The legislation was intended to provide consumer protections – but it has also brought some unexpected compliance requirements to providers in the form of increased transparency, patient communication, provider directory accuracy and timely maintenance, and insurance network participation. It has also raised concerns about potential impacts to payor contract negotiations and reimbursement for services.


In this webinar, attendees will learn:

    • Key components of the No Surprises Act
    • New requirements for providers with respect to billing, network participation, and patient communications.
    • Obligations related to maintaining payor directories
    • Strategies to mitigate impacts to payor relations and contract negotiation


Presented by LeAnn Luczek, director of revenue cycle management and Amy Johnson, director of payor contracting.

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August 5, 2021

OneConnect – An Innovative Solution for Improving Radiology Workflows & Communications

Presented by Lori Morrison, practice director, and Ashley Quinn, quality improvement operations supervisor

OneConnect is an innovative program that facilitates connections between radiologists and referring providers. The platform was created to more quickly communicate critical findings from imaging studies and helped radiology practices achieve better productivity, reduce administrative burden, and streamline operational workflows. OneConnect has been featured in poster presentations, medical journals, and conferences across the U.S., highlighting its successful outcomes.

In this webinar, you will learn:

  • The features and benefits of OneConnect.
  • How the platform consolidates a wide variety of communications, such as sharing critical findings to referring providers, scheduling, PACS issues, or meeting requests.
  • How a large radiology practice has utilized OneConnect to improve efficiency and generate cost savings.
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The Journey to High Reliability

March 17, 2021

The Journey to High Reliability, Miriam Dowling-Schmitt, RN, Director of Quality, Risk & Patient Safety

Large and small healthcare organizations struggle with patient satisfaction, burnout, and improving outcomes for patients. These issues can be addressed simultaneously by adopting the principles of the Institute for Health Improvement’s Quadruple Aim and developing a plan to achieve the traits of a High Reliability Organization (HRO), which is an organization that has fewer than its fair share of mistakes despite being in a high-risk industry.

During this webinar, attendees will learn:

  • How the IHI’s Quadruple Aim model can simultaneously help achieve higher quality, improve patient experience, and emphasize provider work-life balance.
  • Real-world success stories of organizations that have adopted the five traits of an HRO.
  • Action plans for implementing key principles within your organization.
  • Tools for assessing where your organization falls on the Safe & Reliable Culture Maturity Model
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The Journey to High Reliability

February 23, 2021

Pivot Without Mercy, John Houser, MBA, PMP, PMI-ACP, LSSBB, CSCP, BSP, SAFe®5 SPC

You know how the old saying goes about “best laid plans,” but as an organization, how do you most effectively reshuffle priorities to ensure that critical objectives are being met during times of change? John Houser, MBA, can help with that.


During this webinar, attendees will learn:

  • How to “pivot without mercy” and quickly respond to changing organizational needs.
  • Processes to determine which organizational objectives provide the highest value and adjust priorities accordingly.
  • Specific strategies your organization can use to ensure the consistent delivery of value with your key projects.
  • Tools for assessing the effectiveness of your project management strategy.
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Pivot without Mercy Webinar

January 21, 2021

Leading Through Change, Julie Wheeler, SPHR, SHRM-SCP

The pandemic will be over someday, but change is here to stay. Our first job as leaders is to understand that we’re not just trying to “get through” the pandemic, but to learn how to respond and adapt effectively to changes that arise. The same skills are needed whether we are responding to a crisis or managing a change that is happening by choice.


During this webinar, attendees will learn:

  • Why 50-70% of organizational change management efforts fail.
  • The psychology of change, including the predictable and sequential stages that people experience when confronted with it.
  • Evidence-based approaches for successfully managing the “people side” of organizational change.
  • Best-practice communication strategies for engaging employees and key stakeholders during the change process.
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Leading through Change Webinar

December 15, 2020

Ask the Experts: Leadership through COVID-19, Herbert Cushing, MD & Leslie Weeks

Join us for an informative town hall session that addresses challenges healthcare leaders are facing during the pandemic. This session will cover timely topics such as:

  • COVID-19 by the numbers: where we are now and what to expect in the coming months
  • Treatments and vaccines
  • Best practices for providing care safely
  • Effectively communicating with patients during the pandemic
  • Open Q & A session
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Covid 19 Webinar

November 16, 2020

Payor Contracting: Avoiding Common Pitfalls, Amy Johnson

Payor contract review is more important than ever in a COVID-19 world of reduced patient activity. Creating the best strategy to maximize your reimbursement and payor relationships is critical to protecting or increasing your revenue.


During this webinar, attendees will learn:

  • Key benefits of an effective contract review
  • Four basic steps to improved contract language and reimbursement
  • Common pitfalls in payor contract negotiation
  • Understand core elements and terminology in payor contracts
  • Determine what you can and can’t negotiate
  • What is involved with a rate review
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Payor Contracting Webinar