Imaging Center Development, Operations and Metrics

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Improve Outpatient Imaging Center Profitability

Whether your goal is to invest in a new center, perhaps in partnership with a hospital or health system, or optimize your current imaging center operations, SMSC can bring valuable assistance to achieving these goals.

Services in this area generally fall into three categories: Planning & Development, Operational Excellence, and Metrics Development, Evaluation and Reporting. Primary benefits include:

  • Strategic evaluation and economic forecasting for new imaging center projects and joint ventures.
  • Reviewing existing operations for opportunities to grow revenue, reduce expenses and enhance the productivity of radiologists and staff.
  • Evaluating information systems and processes to streamline operations while providing higher quality, enhanced customer service and improved access.
  • Evaluating marketing programs to grow referrals and enhance brand visibility.
  • Developing, implementing and reporting on key metrics that drive improved patient service and center profitability.
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Key Services

  • Planning & Development

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    • Evaluate new opportunities for outpatient imaging and / or OBL development including potential partners, geography, competitive analysis and key service offerings.
    • Develop business plans and economic models through the identification of key success factors, anticipated volume, referral sources, reimbursement assumptions, and expense forecasting.
    • Assist in site selection, lease negotiation, financing options and equipment selection.
    • Manage key elements of the process including pre-start-up planning, vendor coordination and marketing plan development.
    • Ensure successful startup and provide ongoing management of outpatient services as needed.
  • Operational Excellence

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    • Examine all elements of optimal outpatient service delivery including processes that impact quality, customer service and access to client services.
    • Evaluate and design specific strategies to identify and address roadblocks to improving profitability.
    • Meet with key outpatient imaging/OBL clinical, technical and administrative staff to obtain buy-in and commitment to implement operational changes and new initiatives.
    • Ensure sustainability of implemented initiatives that improve quality, service, access and enhanced profitability.
  • Metrics Development, Evaluation and Reporting

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    • Define and implement systems and processes to help identify key financial, operational and customer service metrics.
    • Define, implement and report on key metrics with the objective of improving each element of outpatient operations.
    • Establish benchmarks related to quantifiable data such as staffing levels, modality performance and efficiency, throughput, and volume objectives.
    • o Provide regular reporting on metrics achievement and improvement.

Key Service Line Team Members

Beth Austin

Vice President, Operations

Scott Raymond

Executive Director

Leslie Weeks

Vice President, Physician Practices

Improve Profitability Through Operational Excellence