Imaging Center Development, Operations & Metrics
Improve Outpatient Imaging Center Profitability
Whether your goal is to invest in a new center, perhaps in partnership with a hospital or health system, or optimize your current imaging center operations, SMSC can bring valuable assistance to achieving these goals.
Services in this area generally fall into three categories: Planning & Development, Operational Excellence, and Metrics Development, Evaluation and Reporting. Primary benefits include:
- Strategic evaluation and economic forecasting for new imaging center projects and joint ventures.
- Reviewing existing operations for opportunities to grow revenue, reduce expenses and enhance the productivity of radiologists and staff.
- Evaluating information systems and processes to streamline operations while providing higher quality, enhanced customer service and improved access.
- Evaluating marketing programs to grow referrals and enhance brand visibility.
- Developing, implementing and reporting on key metrics that drive improved patient service and center profitability.
Key Services
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Planning & Development
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- Evaluate new opportunities for outpatient imaging and / or OBL development including potential partners, geography, competitive analysis and key service offerings.
- Develop business plans and economic models through the identification of key success factors, anticipated volume, referral sources, reimbursement assumptions, and expense forecasting.
- Assist in site selection, lease negotiation, financing options and equipment selection.
- Manage key elements of the process including pre-start-up planning, vendor coordination and marketing plan development.
- Ensure successful startup and provide ongoing management of outpatient services as needed.
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Operational Excellence
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- Examine all elements of optimal outpatient service delivery including processes that impact quality, customer service and access to client services.
- Evaluate and design specific strategies to identify and address roadblocks to improving profitability.
- Meet with key outpatient imaging/OBL clinical, technical and administrative staff to obtain buy-in and commitment to implement operational changes and new initiatives.
- Ensure sustainability of implemented initiatives that improve quality, service, access and enhanced profitability.
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Metrics Development, Evaluation and Reporting
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- Define and implement systems and processes to help identify key financial, operational and customer service metrics.
- Define, implement and report on key metrics with the objective of improving each element of outpatient operations.
- Establish benchmarks related to quantifiable data such as staffing levels, modality performance and efficiency, throughput, and volume objectives.
- o Provide regular reporting on metrics achievement and improvement.